PowerPay Solutions Terms & Conditions

These Terms and Conditions govern your access to and use of PowerPay Solutions Ltd's website and services. By accessing or using our services, you agree to be bound by these terms. This document establishes a clear and transparent framework, protecting both our valued clients and PowerPay Solutions through guidelines compliant with UK law.
Ensure you have read and understood these terms before proceeding. Should you have any questions or require clarification on any clause, our dedicated legal support team is available to assist.
Last updated: 26 October 2023
Introduction to Our Terms
This document outlines the scope of our services and your responsibilities as a user. Your acceptance of these terms is implicit upon your continued engagement with our website and any service provided by PowerPay Solutions Ltd.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions periodically. We will notify you of any significant changes by posting the new terms on this page and updating the 'Last updated' date. Your continued use of our services after such modifications constitutes your acknowledgement and acceptance of the revised terms.
Legal Inquiries
For any legal inquiries or to request clarification on these terms, please contact our legal department directly via info@powerpaysolutions.co.uk.
Service Terms and User Obligations
Our commitment to reliable service delivery is underpinned by clear expectations for all users. This section details the terms of service, including availability and performance standards, alongside your obligations for proper and responsible use.

Service Availability and Performance
PowerPay Solutions strives to maintain high availability and performance standards for all our software and hardware services. While we aim for uninterrupted service, occasional downtime may occur for maintenance or unforeseen circumstances. We will endeavor to provide advance notice where possible.
User Conduct and Compliance
As a user, you agree to:
- Use our services lawfully and only for their intended purpose.
- Provide accurate and complete information during registration and use.
- Adhere to all payment schedules and terms for services rendered.
- Protect your account credentials and bear responsibility for activities under your account.
- Comply with all applicable UK laws and regulations related to your use of our services.
Prohibited Activities
Strictly prohibited activities include, but are not limited to:
- Unauthorized access or attempts to disrupt our systems.
- Distribution of malicious software or performing cyberattacks.
- Engaging in fraudulent or deceptive practices related to energy consumption or billing.
- Any activity that violates the privacy or rights of other users or third parties.
Violation of these terms may result in immediate suspension or termination of your services, and legal action if deemed necessary.
Service Modification and Termination
PowerPay Solutions reserves the right to modify or discontinue services, with reasonable notice where feasible. We may also terminate or suspend your access to services for breach of these terms or at our sole discretion, providing notification when appropriate.
Liability and Limitations
Understanding the scope of our responsibility is crucial. This section clarifies the limitations of liability and disclaimers applied to our services, ensuring compliance with UK consumer law while outlining our operational boundaries.

Limitation of Liability
To the maximum extent permitted by UK law, PowerPay Solutions Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) unauthorized access, use or alteration of your transmissions or content.
Warranty Disclaimers
Our services are provided on an "AS IS" and "AS AVAILABLE" basis. PowerPay Solutions Ltd makes no warranties, express or implied, regarding the services, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that (i) the services will function uninterrupted, secure or available at any particular time or location; (ii) any errors or defects will be corrected; or (iii) the results of using the services will meet your requirements.
Force Majeure
PowerPay Solutions shall not be liable for any failure to perform its obligations where such failure is a result of acts of nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
Indemnification
You agree to indemnify and hold harmless PowerPay Solutions Ltd and its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal fees and costs, arising out of or in any way connected with your access to or use of the services or your breach of these Terms.
Dispute Resolution and Legal Procedures
In the event of a dispute, PowerPay Solutions is committed to fair and efficient resolution. This section outlines our procedures for addressing disagreements, including options for informal resolution and mediation, and specifies the governing law for all legal matters.

Informal Resolution
Before resorting to formal legal action, we encourage users to first contact PowerPay Solutions' customer support or legal department to seek an informal resolution of any dispute. Many issues can be resolved quickly and to everyone's satisfaction through direct communication.
Mediation
If informal resolution is not successful, both parties agree to explore mediation as a non-binding alternative dispute resolution method, facilitated by a mutually agreed-upon independent mediator in London, UK.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
Consumer Rights
Nothing in these Terms and Conditions shall affect your statutory rights as a consumer under the Consumer Rights Act 2015, or any other applicable UK consumer protection legislation.
Legal Questions and Support
PowerPay Solutions is dedicated to transparency and support. If you have any further legal questions, require clarification on terms, or need assistance understanding your obligations, our legal department is ready to help.

Contact Our Legal Department
For all legal inquiries, official notices, or requests for clarification regarding our terms and conditions, please reach out to us:
Email: info@powerpaysolutions.co.uk
Address: 14 Regent Street, Westminster, London, SW1Y 4PE, England, United Kingdom
Phone: +44 20 7946 0876
Terms Updates and Notifications
We regularly review and update our terms to ensure compliance with evolving UK legislation and to reflect changes in our services. We encourage you to review this page periodically. Significant changes will be communicated through appropriate channels.
Additional Resources
For more information on consumer rights in the UK, you may refer to official government resources or consult with an independent legal advisor.